Support Team

Responsibilities

• Each team member is assigned one support language and handles requests in that language.
• Respond to support requests about setup, domains, stores, payments and in-game delivery.
• Reproduce the issue, record the steps and escalate to the technical team when needed.
• Find the relevant Zonely documentation and turn it into steps the user can follow.

Qualifications

• Write clearly and accurately in each language in which you provide support.
• Know what the Zonely documentation covers, from initial setup to advanced use.
• Ask for the information needed to solve the issue without requesting passwords or access keys.

Application

Use the role title as your email subject. Include your CV, one or two work samples and a short note about how you would like to contribute to Zonely.

Questions to answer in your application

1. Which language would you like to use for written support? Choose one language and tell us about your writing proficiency and any support experience in it.
2. How thoroughly have you read the Zonely documentation? Which sections have you tried in practice, and which do you still need to look up?
3. A paid order did not arrive in the game. What information would you ask for first? Name the documentation section you would consult and write your first reply to the user.

info@zonely.gen.tr